Legal

Terms of Service

These terms and conditions apply to the Integrity Studio Co Ltd Coaching Programme operated by Integrity Studio Co Ltd. By registering to be a participant in our Programme, you agree to them, and they prevail over any inconsistent terms or conditions contained, or referred to, elsewhere.

Integrity Studio Co Ltd · Terms of Service · Final revision V1.1 · 26 July 2026

1. Application of terms and conditions

1.1 These terms and conditions (“Terms”) apply to the Integrity Studio Co Ltd Coaching Programme (“Programme”) operated by Integrity Studio Co Ltd (“we” or “us”). By registering to be a participant in our Programme, you agree to the following Terms and that these prevail over any inconsistent terms or conditions contained, or referred to, elsewhere or as implied by law, trade custom, practice or course of dealing.

1.2 The agreement is between us and you, the person or entity registering to be a participant in the Programme (“you”) and which is subject to these Terms (“Contract”), shall come into effect upon us emailing you to confirm our acceptance of your registration form for the Programme and shall continue until terminated in accordance with these Terms.

1.3 If you are purchasing online, the order process will be as follows:

• (a) Add the Programme to the cart and proceed to the checkout and make payment as directed;
• (b) You will be re-directed to your chosen payment method website for you to make payment and then once payment is made, you will be re-directed back to our site;
• (c) We will send you an email acknowledging your order and confirming whether we have accepted your order.
• (d) If at any stage you have made an error in your order, you may email us at hello@integritystudioco.com to correct any errors.

1.4 If you are purchasing online, you should print a copy of these Terms for your records as we will not be filing a copy, and we may change these Terms from time to time.

1.5 These Terms should be read in conjunction with our Website Terms of Use and Privacy Policy, all of which can be found on our website www.integritystudioco.com (“site”).

2. Programme

2.1 The one to one Coaching sessions and/or Group sessions will be provided over the course of 12 months from the date of purchase and shall be delivered by a combination of online sessions, telephone sessions and one on one in person sessions as detailed on the website.

2.2 The date and time of all sessions are as set out on the site or as otherwise communicated to you but are subject to change. We will provide you with as much notice of any change as is possible, but we shall not be liable to you in any way for any change to such dates or times.

2.3 The materials we deliver as part of the Programme do not in any way constitute advice or recommendations. We are providing training and guidance only. We are not able to advise you on your individual circumstances.

2.4 If you can’t attend a scheduled One to One Session and/or a Group Session, we shall endeavour to try to reschedule such session but if we are not able to do so, we shall not be obliged to refund you any amounts paid in relation to such sessions that you have not attended.

2.5 If you arrive late for a One to One Session and/or a Group Session, we will try to extend the end time, however if this is not possible, the session will end at the scheduled time and we will not be obliged to refund you any amounts paid in relation to such session.

2.6 The One to One Sessions (or any other in person session as part of the Programme) (“In Person Session”) and/or Group Sessions may be held in third party venues such as hotel meeting rooms and you agree to comply at all times with such venue’s policies and rules in relation to such venue (particularly fire safety and health and safety rules). We will require you to leave if you do not comply with such policies and rules (and shall not be obliged to refund you any amounts paid in relation to such session).

2.7 You are responsible for your own belongings that you take to an In Person Session and neither we nor the venue will be liable for any loss, damage, theft or destruction of any of your belongings.

2.8 You agree to indemnify us against any claim from any third party (and associated costs and expenses (including professional fees) arising out of your actions or inactions while at a venue as part of the Programme.

3. Online Personality Profiling Assessment

3.1 Disclaimer and Limitation of Liability. The Personality Profiling Assessment is provided through a third-party website. While we strive to ensure that the assessment is available and functioning correctly, we do not guarantee that the assessment will always be accessible, error-free, or uninterrupted. By purchasing the assessment, you acknowledge and agree that we shall not be liable for any loss or damage arising from your use of the third-party website, including but not limited to any errors, omissions, or interruptions in the service. This limitation of liability applies to the fullest extent permitted by law and does not affect your statutory rights as a consumer.

3.2 Intellectual Property Rights. All intellectual property rights in the Personality Profiling Assessment and any related materials remain the property of Integrity Studio Co Ltd or the respective third-party provider. You are granted a limited, non-exclusive, non-transferable licence to use the assessment solely for your personal use. You shall not reproduce, distribute, or create derivative works based on the assessment without our prior written consent.

3.3 Third-Party Terms and Conditions. By purchasing the Personality Profiling Assessment, you agree to comply with the terms and conditions of the third-party provider. You are responsible for reviewing and accepting these terms before proceeding with the assessment. We shall not be liable for any issues arising from your failure to comply with the third-party terms and conditions. If a third-party assessment or profiling tool has been activated, accessed, or commenced by the Client, the fees relating to that assessment are non-refundable, irrespective of whether the assessment is completed, as costs are incurred immediately upon activation.

3.4 Indemnity. You agree to indemnify and hold harmless Integrity Studio Co Ltd, its affiliates, and their respective officers, directors, employees, and agents from any claims, losses, damages, liabilities, costs, or expenses (including reasonable legal fees) arising out of or in connection with your breach of the third-party provider's terms and conditions or your use of the Personality Profiling Assessment. This indemnity shall survive the termination of this agreement.

4. Payment

4.1 The price payable for the services is as set out on our website or as discussed between us from time to time.

4.2 Payment is to be made by any method that is detailed on our website from time to time. You shall pay in full and in cleared funds to the bank account nominated.

4.3 Without prejudice to any other right or remedy that we may have, if any sum payable under these terms is not paid within 7 days of the date due we reserve the right to (i) charge interest from the date due for payment to the actual date of payment at the rate of 4% above the base rate of the Bank of England from time to time in force and/or (ii) suspend the availability of the Programme until such time as payment is made or the Contract is terminated.

4.4 The total price payable as set out in the summary of key terms is exclusive of Value Added Tax (and any other applicable taxes or duties) which shall be added at the applicable rate where necessary.

4.5 You shall be responsible for all travel, accommodation and other subsistence costs and all other expenses incurred by you in connection with your participation in the Programme.

4.6 All payments are non-refundable unless otherwise agreed.

4.7 Where you purchase a package of sessions or a tailored package in advance, the following terms will apply:

• Upfront Payment: Payment for the entire package of sessions must be made in full at the time of booking and prior to the commencement of the first session.
• Usage Period: All coaching sessions must be used within 12 months from the date of this Agreement (the “Usage Period”). Any sessions not used within the Usage Period will expire automatically and no refund, credit or extension will be given for any unused sessions unless otherwise agreed in writing.
• Session Scheduling: It is the Client’s responsibility to book and attend the sessions within the Usage Period. We will provide reasonable opportunities to book sessions during this time but cannot guarantee availability if the Client delays in making bookings. If we cancel or postpone a session, we will offer a reasonable alternative date within the Usage Period.

5. Our obligations

5.1 We warrant to you that the Programme and Programme materials purchased from us are of satisfactory quality and reasonably fit for the purpose for which the Programme is supplied.

5.2 All warranties and representations are excluded to the fullest extent permitted by law. Due to the nature of coaching and the fact that your success is dependent on a number of factors over which we have no control, we do not guarantee any particular results.

5.3 We will endeavour to ensure that all information that we provide is accurate and up-to-date but we shall not be liable for any claims arising from such information being inaccurate or not up-to-date or otherwise.

5.4 If, at your express request, we begin providing the services (including coaching sessions) during the 14-day cancellation period, you acknowledge that:

• (a) Once the services have been fully performed, you will lose your statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you cancel after the services have commenced but before they have been fully performed, you will be required to pay a proportionate amount for the services supplied up to the date we receive your notice of cancellation.
• (b) To request cancellation, you must inform us of your decision by sending a clear statement via email to hello@integritystudioco.com before the cancellation period expires.

5.5 If a third-party assessment or profiling tool has been activated at your request or as part of delivering the Programme: The fee for that assessment is non-refundable, as the cost is incurred immediately upon activation and cannot be recovered by us, regardless of whether you subsequently complete the assessment.

5.6 You expressly agree that we may begin supplying digital content that is not provided on a tangible medium before the end of the cancellation period referred to in paragraph 5.4 above, and you acknowledge that, once the supply of such digital content has commenced, you will lose your right to cancel in relation to that digital content.

5.7 You acknowledge that your personal data will be processed by us for the purpose of providing the Programme to you, in accordance with our Privacy Notice, which is available at https://www.integritystudioco.com/privacy-policy/. Please note that where your personal data is entered into a third-party provider's profiling tool, you will be required to review and accept that provider's privacy notice. The processing of your personal data in connection with any personality profile assessment will be subject to that third-party provider's privacy policy.

5.8 We shall provide the Services with due care, skill and ability.

6. Confidential information

6.1 We acknowledge that in the course of providing the Services we will have access to Confidential Information. Confidential Information means: information in whatever form relating to you and your affairs that are confidential to you including (but not limited to): (i) information that we obtain in connection with the provision of the Services and (ii) the fact that we are providing the Services to you.

6.2 We agree not to (except in the proper course of my duties) use or disclose to any third party any Confidential Information. This restriction does not apply to:

• (a) Any use or disclosure authorised by you or required by law;
• (b) Any use or disclosure which we in our absolute discretion consider necessary or advisable in order to prevent illegal acts or harm to you or to others; or
• (c) Any information which is already in, or comes into, the public domain otherwise than through my unauthorised disclosure.

7. Cancellation Policy

7.1 Cancellation Fees. If you cancel a Session, the following cancellation charges apply:

• (a) No cancellation fee if you cancel a Session more than 5 days before the start time of the Session.
• (b) A 50% cancellation fee if you cancel a Session 4 days before the start time of the Session but more than 48 hours before the start time of the Session.
• (c) A 100% cancellation fee is payable if you cancel the Session 48 hours or less before the scheduled start time of the Session.

7.2 Cancellation by Us. We reserve the right to cancel a Session by providing notice to you. In the event that we cancel a Session, we will use reasonable endeavours to reschedule the Session at the earliest mutually convenient time.

7.3 Any cancellation request must be made by emailing hello@integritystudioco.com or by another agreed method of communication. A cancellation will only be effective once acknowledged by us.

8. Intellectual Property

8.1 We are the owner or the licensee of all Intellectual Property Rights and all other rights in the materials and all content within the Programme and nothing in these Terms or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in the Programme or the content of the Programme to you or to any other person.

8.2 You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials (or any of the ideas and concepts created by us and contained in the content or materials) contained in the Programme.

8.3 We grant to you a limited, non-exclusive, non-transferable, non-sub-licensable revocable licence to use all or any of the content of the Programme for the purposes for which the Programme was provided only.

8.4 Except as set out in paragraph 8.3, you may not use any of our intellectual property rights at any time except where duly licensed. Use of our logo is strictly prohibited without our prior written consent.

8.5 You may not without our prior written consent make any audio or visual recordings of any part of our Programme.

8.6 We may from time to time record the Programme being delivered during your attendance.  You authorise us to use your image and voice in any such recordings without payment, other condition or need for further consent.

8.7 You are not permitted to sell or promote products or services to other participants in the Programme at or during any part of our Programme without our prior written permission. You shall not contact any participants of the Programme other than in relation to progressing within the Programme.

8.8 The provisions of this paragraph 8 shall survive termination of the Contract.

9. Term and termination

9.1 The Contract shall continue until the end of the Programme when the Contract shall expire other than for the Terms that are specifically stated to remain in force. For the avoidance of doubt, the license granted in paragraph 8.3 shall terminate automatically on termination or expiry of the Contract.

9.2 Notwithstanding the provisions of paragraph 9.1, either of us may terminate the Contract on written notice to the other with immediate effect if at any time:

• (a) The other commits any serious or repeated breach or non-observance of any of the provisions of these Terms; or
• (b) The other (i) makes a resolution for its winding up, (ii) makes an arrangement or composition with its creditors, (iii) makes an application to a court of competent jurisdiction for protection from its creditors, (iv) is unable to pay its debts, (v) ceases trading or an administration or winding-up order is made or an administrator or receiver is appointed in relation to such party, (vi) is declared bankrupt or (vii) is convicted of a custodial offence (other than a road traffic offence); or
• (c) The other party commits any fraud or dishonesty or acts in any manner which in the opinion of the terminating party brings or is likely to bring the terminating party into disrepute or is materially adverse to the interests of the terminating party.

9.3 We may terminate the Contract without any liability to make any refund to you if your continued participation in the Programme is in our opinion causing disruption to the running of the Programme or to other participants.

9.4 Termination of this agreement shall not affect the accrued rights, remedies, obligations and liabilities of either of us as at the date of termination of this Contract, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination.

9.5 Any delay by us in exercising our right to terminate the Contract shall not constitute a waiver of our right to terminate or to seek any other remedy.

9.6 Paragraphs which expressly or by implication have effect after termination of the Contract shall continue in full force and effect after the date of termination of the Contract.

9.7 This paragraph 9 shall survive termination of the Contract.

9.8 Where the Contract expires, this shall be treated as a termination for the purposes of paragraph 9.4 and all other paragraphs that refer to “termination”.

10. Liability

10.1 Nothing in this paragraph 10 shall limit our liability for death or personal injury caused by our negligence or for our fraud or fraudulent misrepresentation or for any matter for which liability cannot be legally excluded or limited.

10.2 We shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss or corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by you as a result of you entering into the Contract and/or us providing the Programme.

10.3 Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the Contract shall in all circumstances be limited to the price paid by you for the Programme.

10.4 Any claims to be brought under or arising out of the Contract must be brought within 6 months of the date of the event giving rise to the claim.

10.5 If we are prevented from or delayed in performing our obligations by your act or omission or by any circumstance outside of our control (including our illness or incapacity or that of any member of the team involved in providing the Programme), we shall not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.

10.6 We may make changes (and shall not be liable for any additional costs incurred by you or for any other liability incurred by you as a result of changes) in (i) the Programme, (ii) any other content, (iii) the location of venues, (iv) the time and date of sessions or (v) the delivery mode of the sessions (for example changing an in person session to an online session), (vi) trainers, instructors or coaches.

10.7 The provisions of this paragraph 10 shall survive termination of the Contract.

10.8 You acknowledge and agree that:

• (a) The Contract constitutes the entire agreement and understanding between us and supersedes any previous arrangement, understanding or agreement between us relating to the provision of the Programme (which shall be deemed to have been terminated by mutual consent);
• (b) in entering into the Contract, you have not relied on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to the Contract or not) relating to the provision of the Programme other than as expressly set out in the Contract.

11. Force majeure

We shall not be in breach of this agreement, nor liable for any failure or delay in performance of any obligations under this agreement arising from or attributable to acts, events, omissions or accidents beyond our reasonable control.

12. General

12.1 By registering for our Programme, you warrant that:

• (a) You are legally capable of entering into binding contracts; and
• (b) You are at least 18 years old; and
• (c) You warrant all information you provide us with is materially true and accurate at all times and not misleading in any way.

12.2 You accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our site.  You agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

12.3 We may vary these Terms (other than the price payable by you for the Programme) as we see fit from time to time and if we do, we shall notify you by email of the change of terms. Your continuation with the Programme will be deemed to be your acceptance of any new Terms. Where there has been a material change to the Terms, if you do not wish to accept the new Terms and provide us with written notice of this within 7 days of our email to you setting out the changes to the terms, the Contract will terminate immediately without further notice and we will refund to you a pro rata amount of any sums paid by you for the Programme in advance, for sessions that you are no longer able to take due to such termination.

12.4 The Contract is personal to you, and you may not assign, transfer, charge, subcontract, sub-license or deal in any other manner with all or any of your rights under the Contract.

12.5 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

12.6 If we fail to insist upon strict performance of any of your obligations under the Contract, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is in writing.

12.7 If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

12.8 A person who is not a party to the Contract shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

12.9 The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under the Contract are not subject to the consent of any person that is not a party to the Contract.

12.10 The Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law.

12.11 We each irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Contract or its subject matter. This includes non-contractual disputes or claims.

12.12 Unless the context otherwise requires, a reference to one gender shall include a reference to the other gender.